From an Operations Nightmare to Increased Availability

Background

Our client is one of the largest telecom operators in Europe with over 42 million subscribers and several international subsidiaries.

Challenge

The difficulty was to manage different versions of the portal for each country and find centrally defined criteria and targets for availability and performance. Once again, the manual testing was not able to guarantee a comprehensive control of all services.

Solution

Keynote MITE Test Runner was deployed to monitor portal page, second-level page, resource page (download), MMS P2P, MMS Application to Peer. More than 40,000 tests were completed per month.

Benefits

MMS availability increased 25% after only a few weeks of operation and several poor QoS areas were identified and fixed.